TRAINEE STORE MANAGER MICHELLE SHARES HER JOURNEY WITH HICKEY’S PHARMACY
Michelle started working at Hickey’s Pharmacy in 2016 in our Phibsboro store as a Pharmacy Healthcare Advisor. This was Michelle’s first ever position in a pharmacy and soon turned into her passion and career.
I was very interested to see what was involved in pharmacy. I enjoyed the whole experience of my Healthcare Advisor role, from the high level of training and knowledge I was given and support from the company to working with a friendly and fantastic team.
Above all else, Michelle enjoyed caring for her customers.
Getting to know the patients and customers have brought laughter and joy to my working days. These people are the reason why I love my job here and I continue to do so every day.
In a short time with Hickey’s Pharmacy, her drive along with the company’s guidance led Michelle to advance into the Trainee Store Manager programme.
Our Trainee Store Manager programme is designed to introduce an experienced Pharmacy Healthcare Advisor to the role of a Pharmacy Store Manager through placement in a number of our stores over a six month period. Working alongside an assigned Store Manager as a mentor, the Trainee Store Manager receives training in all aspects of the operation of the pharmacy as well as a wide range of experience in individual departments throughout the store such as back of house controls, front of shop setup, dispensary, OTC, Fuji and skincare. They also assist their mentor in being accountable for managing a team and ensuring customer care is delivered to the highest standard by the team.
I was very interested in the trainee manager programme and I knew that Hickey’s was where I wanted to pursue my career and further myself. I had great support in doing this with my Store Managers and Area Manager.
Having worked in a number of our stores as part of her traineeship, Michelle has now returned to our Phibsboro store helping lead our fantastic team there as well as being trained in store management responsibilities.
I have been given so many great opportunities in training and development at Hickey’s Pharmacy. Everyone from the support office right down to store level have been very supportive to me and it is a pleasure to work alongside these people. I have learned so much and it really has helped with my confidence. Every day I am learning something new and from this, I can do what I love doing best, which is looking after people. This really is what we are about in Hickey’s.
In the future, Michelle looks forward to being a store manager and passing on her knowledge and expertise to her fellow team members.