Important Customer Notice
We’re making some changes to how we thank you for shopping with us. As we evolve to meet the needs of our customers, we’re shifting our focus towards offering better rewards that are available to everyone. This means more exciting offers, more value, and more ways to save, without needing to collect points or use your loyalty card.
As a result, our Rewards programme will cease on 31 January 2026. Use your points before Saturday 31 January 2026* as they will be no longer valid after this date.
Don’t worry, we will continue to let you know about our fantastic offers in store and our full range of Health Services that are available. We’re incredibly grateful for your continued loyalty and support. If you have any questions or need help with your existing rewards, please email customercare@hickeyspharmacies.ie.
Rewards General FAQs
How do I spend my points?
You can spend your points any time on almost anything in-store. When you get to the till, just hand over your Loyalty Card or give our colleague your email/mobile number and let the colleague know you’d like to pay with your points.
*Transactions exclude prescriptions, over-the-counter medicines, baby formula and gift cards.
Please note: We are also unable to accept points online.
How do I check my points balance?
Our colleagues in store can check your points balance for you.
Contacting me and my information
You can easily request an update to your personal details. Please email customercare@hickeyspharmacies.ie and provide the following information:
- Full name
- Your Loyalty account number (if you know it)
- Date of birth
- Email address
- Phone number
I still need help, how do I contact someone?
If your question hasn’t been answered here, or if you still need help then the easiest way to contact us is by emailing customercare@hickeyspharmacies.ie and providing the following so we can check your account and reply as quickly as possible:
- Full name
- Email address
- Mobile number
Data Protection
Hickey’s Pharmacy owns and operates the ‘Hickey’s Rewards’ customer rewards scheme for customers of the Hickey’s Pharmacy member. The scheme involves the gathering of personal data of participating customers for the purpose of administering the scheme and providing the scheme benefits to customers, as well as marketing and business analysis.
The Data Controller for the ‘Hickey’s Rewards’ scheme is Hickey’s Pharmacy (also referred to as the Promoter). The information on this registration form will be retained by PDI Technologies Ltd. T/A Azpiral, the Data Processor appointed by the Promoter to operate the ‘Hickey’s Rewards’ scheme.
This information on this registration process will only be processed by the Data Processor and the Data Controller. No personal data will be divulged to any third parties (outside of Hickey’s Pharmacy or its data processors). You have the right to request a copy of your data at any time.
Rewards Terms & Conditions
- The Promoter of the Hickey's Rewards scheme is Hickey's Pharmacy.
- You can obtain rewards at Hickey's Pharmacies exclusively. Anyone over 18 years of age who registers their details can join. Your reward account is for your personal use; however, friends and family may apply for a card of their own.
- Hickey's Pharmacy can cancel, withdraw or alter the scheme, including these terms and conditions at any time.
- Hickey's Pharmacy can take any action it considers appropriate if it has reason to believe that you are abusing the scheme.
- Points can only be saved while making a purchase. Your mobile number must be given to the cashier at the checkout whilst making a purchase in order to gain rewards points.
1 point will be awarded for every €1 you spend in store. You can redeem your points at any time as a discount against your purchase directly at checkouts.
Points will be deducted for refunds given. Points cannot be spent (or accumulated) on prescription items, licensed medicines, infant milks, gift cards, saving stamps, and the plastic bag levy. - 1 point is worth 1 cent to spend on products in store. Reward points cannot be redeemed for cash and cannot be spent to purchase gift cards.
You will not qualify for points on any item you pay for with points.
If you return a product bought with card, cash, or cheque, the points collected from that purchase will be deducted from your reward account. - Hickey's Pharmacy may vary the periods of when points may be saved or redeemed. Points will be accumulated on every purchase – excluding restricted items.
- Products may be excluded at the discretion of the Promoter or by operation of law.
- The Promoter reserves the right to reject any points deemed to have been obtained in breach of these terms and conditions.
- The Promoter’s decision shall be final and binding in all matters regarding the Hickey's Rewards programme.
- Hickey's Pharmacy will remove Reward points from accounts that haven’t been used for 12 months or have been closed.
- We use information relating to you in order to provide you with services such as the Hickey's Rewards programme and to personalise the sites and develop our relationship with you. Our use of this information includes:
- Processing your registration application and any renewals or amendments
- Creating and maintaining accounts
- Calculating and charging for services, as appropriate
- Providing customer care services
- Supplying products and services
- Analysis to develop and personalise services
- Informing you about services, offers, discounts, and events
- Market research
- Preventing, detecting and investigating fraud or criminal activity
- Investigating improper use of the services
- System testing, network monitoring, training, quality control, legal processes
- Complying with regulatory, government or legal obligations
- Any other lawful purpose, including sharing with third parties where consent has been given
