Introduction

At Hickey’s Pharmacy, we start with you.

As a member of our team, you’ll be offered continuous professional training and development from your induction, so you can grow with us.

We’re a large, Irish-owned community pharmacy group with 36 stores. With strong ambitions to continue to grow, it’s essential for us that our pharmacies and our teams remain embedded in their local communities.

Our teams are people-centric, who treat each customer with professional advice and care, catering to the specific and unique needs of each individual.

If you’re a people person, Hickey’s is the place for you.

OUR VALUES

Our core values are important in everything we do and we look for these qualities in all our team members:

  • Caring for our Customers above all else
  • Consistently and reliably doing what we say we’ll do
  • Always Professional
  • Ambitious in everything we do
  • Positive team player working harder and smarter
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Careers at Hickey’S Pharmacy

Select a career type to find out more information to find out more on what Hickey’s can offer

View Current Vacancies

PHARMACIST

Being a pharmacist in the Hickey’s Pharmacy Group you are essentially the leader within the store of expert medical healthcare. All our pharmacists regardless of their role are responsible for ensuring that they optimise their professional performance and contribute to the optimisation of the performance of the team, while offering the highest level of customer service in the communities in which we operate. We have a range of pharmacist roles in Hickey’s Pharmacy which have varying responsibilities and offer room to grow within the company. These are described below.

Supervising Pharmacist

A supervising pharmacist works closely with the Superintendent Pharmacist and will be primarily responsible for ensuring healthcare services are delivered correctly and professionally. Supervising Pharmacists are also required to offer excellent customer service and to implement any new pharmacy initiatives in the store.

Support Pharmacist

Based primarily in one store, Support Pharmacists assist the Supervising Pharmacist in delivering pharmacy services to a high standard. Support Pharmacists are also required to offer excellent customer service and to implement any new pharmacy initiatives in the store.

Relief Pharmacist

Relief Pharmacists experience working across a variety of our stores while offering a high standard of patient focused care and assisting the Supervising/ Supporting Pharmacist in day to day processes.

LEARNING & DEVELOPMENT

Being a leader in healthcare service provision in our communities we want to ensure that all our pharmacists are trained well and expand their knowledge to become expert medical healthcare providers. To ensure this we offer full training to all our pharmacists in the following services:

  • 24 Hour BP monitoring
  • Diabetes screening
  • Cholesterol testing
  • Sexually transmitted infections
  • Smoking cessation
  • Emergency Contraception
  • Vaccination Services
  • Rapid Sore Throat
  • Asthma Technique

We also want to ensure that not only do our pharmacists expand their knowledge and experience on clinical side but also develop personally in areas such as leadership and management which will be key in their role. These areas are identified through annual appraisal and one to one sessions with your line manager. We work with our pharmacists to set objectives and any additional training that may be required through both external and internal means.

INTERNS & PLACEMENTS

At Hickey’s Pharmacy, we understand the importance of planning for the future. This is one of the reasons we engage in the Pharmacy Internship training programme every year. Many of our current pharmacists successfully completed their pharmacy Internships with us. They have gone on to develop in the company moving from Support Pharmacist to Supervising Pharmacist. Our current Superintendent Pharmacist started his career in Hickey’s Pharmacy following his intern year.

Our Pharmacy Interns are an integral part of the pharmacy team who contribute to the delivery of excellent service to our customers. A member of our Support Office team is fully focused on the learning and development of our pharmacists and pharmacy staff so we can fully support all interns. We also have a network of tutors across our stores who are experienced pharmacists. These pharmacists are there to develop interns and provide them with any support they need. We attempt to place interns in dispensary led stores to give them a great start to their careers as pharmacists.

Placements 2017/2018 (CAASP Phase 1)

To maximise your chances of getting a placement with Hickey’s Pharmacies, please apply to each of our locations on the CAASP portal. If you have any queries about our Pharmacy Internship Placements, you can email eithne.duffy@hickeyspharmacies.ie directly.

Dublin PR-1008 5 Main St. Finglas, Dublin 11 PR-1007 3 Cardiffsbridge Rd., Dublin 11 PR-1014 Phibsboro S.C., Phibsboro, D.7 PR-1003 Northside S.C., Coolock, Dublin 17 PR-1013 6 Henry St., Dublin 1 PR-1010 290 Harold’s Cross Rd., Dublin 6W PR-1012 Unit 9 Neilstown S.C., Clondalkin, Dublin 22

Cork PR-1004 Castlewest S.C., Ballincollig, Co. Cork PR-1005 66 Tory Top Rd., Ballyphehane, Co. Cork

Louth PR-1006 10-11 West St., Drogheda Co. Louth PR-1015 Wheaton Hall Medical Centre, Drogheda, Co. Louth

Meath PR-1011 Johnstown S.C., Johnstown, Co. Meath

Wexford PR-1009 Gorey S.C., Gorey, Co. Wexford

STORE MANAGER

A Pharmacy Store Manager in Hickey’s Pharmacy is a team member who holds responsibility for the daily operations of the whole store. They must ensure that the store runs smoothly and that staff are providing a professional level of expert medical healthcare to all customers. In recent years Hickey’s Pharmacy have focused on upskilling our Pharmacy Store Managers so they feel confident in all aspects of their role.
All new members of our management team will receive guaranteed support and encouragement through structured coaching from their line manager. This is to encourage and develop knowledge and / or career with Hickey’s Pharmacy.

Pharmacy Store Manager Traineeship

Hickey’s Pharmacy operates a designated six-month Trainee Pharmacy Store Manager programme. It is designed to introduce an experienced pharmacy professional to the role of a Pharmacy Store Manager, through placement within the company. The trainee Pharmacy Store Manager will work alongside an assigned Pharmacy Store Manager and qualified trainer, who will act as their mentor. While In this role, the trainee will be responsible and accountable for specific delegated responsibilities and duties, they will observe the store manager and assist them in the running of the store.

The successful applicant will receive training in all aspects of the operation of the store. They will also receive a wide range of experience in individual departments throughout the store to increase knowledge of all aspects of the business. The trainee programme is designed to assist in developing leaders who can effectively coach their colleagues and add to the company.

TECHNICIAN

The Pharmacy Technician within Hickey’s Pharmacy is an integral part of the pharmacy team. They complete various technical tasks in the pharmacy under the supervision of a pharmacist. They assist the pharmacist in providing medication and other healthcare products to patients by collecting, organising and evaluating patient information; the management of medication and the distribution and providing of drug information and education to patients.

The Pharmacy Technicians are often the only point of contact for customers so they must be customer focused and provide excellent service. All pharmacy technicians in Hickey’s Pharmacy are supported and encouraged to maintain the knowledge received during technician training. We offer online learning for any changes in dispensing so Pharmacy Technicians are confident in their job. In the support office we have a member of the team dedicated to the learning and development of all pharmacy team members including technicians.

HEALTHCARE ADVISOR

Our Pharmacy Healthcare Advisors are often the first point of contact for our customers. Healthcare Advisors help customers with general queries such as opening hours, skincare/ make up advice and product benefits. They also provide expert medical healthcare to customers through the selling of medicine and explanation of services offered in the pharmacy. Hickey’s Pharmacy have many long serving team members who in their role as a Pharmacy Healthcare Advisor have built valuable relationships with members of the community in which they work, often serving as a go to for healthcare needs.

Online training is available for all Pharmacy Healthcare Advisors upon joining Hickey’s Pharmacy to aid them in adjusting to work in a pharmacy, ongoing training is also available through the online platforms as well external opportunities which may arise.

SUPPORT OFFICE

Our Support Office, based in Santry, Dublin currently consists of 30 people who work across various departments to assist stores in providing the best service possible to their customers. Our Support Office team work with closely with stores to provide them with everything need to run effectively and work also with external agencies to ensure Hickey’s Pharmacy remains at the forefront of pharmacy in Ireland. Many members of the Support Office team have progressed within the company having previously worked as Store Managers, Pharmacy Technicians and Pharmacy Healthcare Advisors.

Departments in the Support Office include:

  • Finance
  • Human Resources
  • IT
  • Marketing
  • Operations
  • Purchasing
  • Regulatory

SUCCESS STORIES

Winner of the Innovation & Service Development Award at the IPU Pharmacy Awards 2018

We were delighted to accept the award for Innovation and Service Development Award at the 2018 IPN Irish Pharmacy Awards.

Collecting the Award on behalf of the Hickey’s Pharmacy team were Tom Concannon - Superintendent Pharmacist, Amy Flynn - Supervising Pharmacist in Northside and Rebecca Maxwell - Support Pharmacist in Terenure. Both stores were instrumental in getting the StartRight Medication Service launched successfully.

StartRight is a service for our patients who are on new or adjusted medication. Following an initial consultation with a pharmacist in store, the pharmacist arranges a follow up phone call after one week to give patients the opportunity to ask any questions they have about their medication. Feedback from our patients has been extremely positive.

Finalists in 5 categories at the IPU Pharmacy Awards 2018

We’re delighted to announce we are finalists in 5 categories at the upcoming Irish Pharmacy Awards - including Pharmacy Team of the Year and Group Community Pharmacist of the Year. Community Pharmacy Team of the Year

The Hickey’s Pharmacy team in Finglas West have been selected as a finalist for Community Pharmacy Team of the Year. They are known and loved by the community they serve - for over 20 years they have provided a professional and caring pharmacy service to the people in their locality.

Ivana Forsythe, Supervising Pharmacist of Hickey’s Pharmacy Harold’s Cross is a finalist for Group Community Pharmacist of the Year. Our Harold’s Cross store has established itself in Dublin as a year round late-night pharmacy. As well as offering care to the community, Ivana ensures that all her staff are trained to offer extensive preventive care options to her patients through extensive health screening including BP monitoring, diabetes screening, rapid sore throat testing, flu vaccination, emergency contraception and more.

Our third finalist is Pamela Davin who works in Hickey’s Pharmacy Northside. Pamela is nominated for Community Pharmacy Technician of the Year category and has worked in our Northside store for the past 17 years. Throughout this time Pamela has continued to develop herself and adapt her skills to meet the increased demands required of pharmacy technicians. In addition to assisting with staff training, Pamela is competent in the delivery of a wide variety of clinical services.

Tom Concannon, Superintendent Pharmacist of Hickey’s Pharmacy Group for 10 years, is a finalist for Superintendent Pharmacist of the Year. Tom currently leads a Pharmacist team of 77 which is continually growing as more stores open. Tom has achieved a lot over the last 12 months, introducing new services and initiatives such as partnering with Diabetes Ireland and DCU to research the effects of a diabetes training programme on patients with type 2 diabetes, launched a Sore Throat test service in stores and rolled out our StartRight Medication Service to stores.

We are also a finalist in the Innovation & Service Development category for the Hickey’s StartRight Medication Service - a service is for patients who are on new or adjusted medication.

IPU Community Pharmacy Team of the Year 2017

Our team in Fortunestown, Tallaght were Finalist’s in Community Pharmacy Team of the Year 2017 at Irish Pharmacy Awards , on Saturday 20th May 2017, at Clayton Hotel Dublin 4.

Our team were shortlisted for this award for their constant support and involvement in the community that they tirelessly serve. They strongly believe in providing a holistic service to patients, which includes so much more than simply issuing medication and provides a stable support network for their community. Our team at Hickey’s Fortunestown work harmoniously. Each and every member of the team knows both their own roles and responsibilities as well as those of their team members allowing the team to work in complete synergy. Everyone works extremely hard to achieve the common goal of providing expert medical healthcare to their community in Tallaght, and they do so with a smile on their face no matter what challenges they may face. They are an extremely friendly, welcoming team, who always put the patient and the community at the centre of every healthcare scenario; for example, providing medication and patient counselling, offering clinical services and promotion of public health. The team have helped so many people in the various stages of their lives.

“We love supporting our community through different projects and will continue to do so for many years to come through a focused and unified approach. We aim for excellence in quality of care through innovation, and support our community to prevent illness and disease” The Tallaght Team.

Retail Excellence Ireland Best National Pharmacy of the Year 2016

Our team in Ballincollig, Cork won the prestigious Retail Excellence Ireland Award for the Best National Pharmacy of the year in 2016 . This award ceremony is the largest, most prestigious and recognised event in the Irish Retail Industry calendar. The objective of the awards is to recognise and reward retail stores, companies, websites, individuals and suppliers who deliver exemplary standards within the Irish retail industry. Being part of and winning this award inspired and encourage team members to work together to deliver the ultimate experience to our customers and consequently drive business sales and success.

IPU Community Pharmacy Team of the Year Award 2015

Our team in Gorey, Wexford were the 2015 Irish Pharmacy Award Winners for Community Pharmacy of the year The accomplishments of the team in Gorey have been inspirational to our other branches and demonstrates what can be achieved when a team is motivated and energised to succeed. The team clearly demonstrated that pharmacies can compete successfully by offering the best service to their customers. By focusing on customer service and a high level of training the team have consistently exceeded their objectives for the store, despite increased competition in the area.