Winner of the Innovation & Service Development Award at the IPU Pharmacy Awards 2018

We were delighted to accept the award for Innovation and Service Development Award at the 2018 IPN Irish Pharmacy Awards.

Collecting the Award on behalf of the Hickey’s Pharmacy team were Tom Concannon - Superintendent Pharmacist, Amy Flynn - Supervising Pharmacist in Northside and Rebecca Maxwell - Support Pharmacist in Terenure. Both stores were instrumental in getting the StartRight Medication Service launched successfully.

StartRight is a service for our patients who are on new or adjusted medication. Following an initial consultation with a pharmacist in store, the pharmacist arranges a follow up phone call after one week to give patients the opportunity to ask any questions they have about their medication. Feedback from our patients has been extremely positive.

Finalists in 5 Categories at the IPU Pharmacy Awards 2018

We’re delighted to announce we are finalists in 5 categories at the upcoming Irish Pharmacy Awards - including Pharmacy Team of the Year and Group Community Pharmacist of the Year. Community Pharmacy Team of the Year

The Hickey’s Pharmacy team in Finglas West have been selected as a finalist for Community Pharmacy Team of the Year. They are known and loved by the community they serve - for over 20 years they have provided a professional and caring pharmacy service to the people in their locality.

Ivana Forsythe, Supervising Pharmacist of Hickey’s Pharmacy Harold’s Cross is a finalist for Group Community Pharmacist of the Year. Our Harold’s Cross store has established itself in Dublin as a year round late-night pharmacy. As well as offering care to the community, Ivana ensures that all her staff are trained to offer extensive preventive care options to her patients through extensive health screening including BP monitoring, diabetes screening, rapid sore throat testing, flu vaccination, emergency contraception and more.

Our third finalist is Pamela Davin who works in Hickey’s Pharmacy Northside. Pamela is nominated for Community Pharmacy Technician of the Year category and has worked in our Northside store for the past 17 years. Throughout this time Pamela has continued to develop herself and adapt her skills to meet the increased demands required of pharmacy technicians. In addition to assisting with staff training, Pamela is competent in the delivery of a wide variety of clinical services.

Tom Concannon, Superintendent Pharmacist of Hickey’s Pharmacy Group for 10 years, is a finalist for Superintendent Pharmacist of the Year. Tom currently leads a Pharmacist team of 77 which is continually growing as more stores open. Tom has achieved a lot over the last 12 months, introducing new services and initiatives such as partnering with Diabetes Ireland and DCU to research the effects of a diabetes training programme on patients with type 2 diabetes, launched a Sore Throat test service in stores and rolled out our StartRight Medication Service to stores.

We are also a finalist in the Innovation & Service Development category for the Hickey’s StartRight Medication Service - a service is for patients who are on new or adjusted medication.

IPU Community Pharmacy Team of the Year 2017

Our team in Fortunestown, Tallaght were Finalist’s in Community Pharmacy Team of the Year 2017 at Irish Pharmacy Awards , on Saturday 20th May 2017, at Clayton Hotel Dublin 4.

Our team were shortlisted for this award for their constant support and involvement in the community that they tirelessly serve. They strongly believe in providing a holistic service to patients, which includes so much more than simply issuing medication and provides a stable support network for their community. Our team at Hickey’s Fortunestown work harmoniously. Each and every member of the team knows both their own roles and responsibilities as well as those of their team members allowing the team to work in complete synergy. Everyone works extremely hard to achieve the common goal of providing expert medical healthcare to their community in Tallaght, and they do so with a smile on their face no matter what challenges they may face. They are an extremely friendly, welcoming team, who always put the patient and the community at the centre of every healthcare scenario; for example, providing medication and patient counselling, offering clinical services and promotion of public health. The team have helped so many people in the various stages of their lives.

“We love supporting our community through different projects and will continue to do so for many years to come through a focused and unified approach. We aim for excellence in quality of care through innovation, and support our community to prevent illness and disease” The Tallaght Team.

Retail Excellence Ireland Best National Pharmacy of the Year 2016

Our team in Ballincollig, Cork won the prestigious Retail Excellence Ireland Award for the Best National Pharmacy of the year in 2016 . This award ceremony is the largest, most prestigious and recognised event in the Irish Retail Industry calendar. The objective of the awards is to recognise and reward retail stores, companies, websites, individuals and suppliers who deliver exemplary standards within the Irish retail industry. Being part of and winning this award inspired and encourage team members to work together to deliver the ultimate experience to our customers and consequently drive business sales and success.

IPU Community Pharmacy Team of the Year Award 2015

Our team in Gorey, Wexford were the 2015 Irish Pharmacy Award Winners for Community Pharmacy of the year The accomplishments of the team in Gorey have been inspirational to our other branches and demonstrates what can be achieved when a team is motivated and energised to succeed. The team clearly demonstrated that pharmacies can compete successfully by offering the best service to their customers. By focusing on customer service and a high level of training the team have consistently exceeded their objectives for the store, despite increased competition in the area.