Our Supervising Pharmacist, Hickey's Grafton Street. Sarah was awarded the accolade of 'Young Community Pharmacist of the Year 2017' at the Irish Pharmacy Awards (IPA), on Saturday the 20th May 2017, at the Clayton Hotel Dublin 4.
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Being a pharmacist in the Hickey’s Pharmacy Group you are essentially the leader within the store of expert medical healthcare. All our pharmacists regardless of their role are responsible for ensuring that they optimise their professional performance and contribute to the optimisation of the performance of the team, while offering the highest level of customer service in the communities in which we operate.
As a supervising pharmacist will work closely with the Superintendent Pharmacist and will be primarily responsible for the delivery of pharmacy services in the pharmacy and for ensuring that our uncompromising standards are met. You will be required to demonstrate excellent customer service and to lead the implementation of company initiatives to ensure the continued success and viability of the business.
Based primarily in one store, you will support the Supervising Pharmacist and assist them in maintaining a patient focused community based pharmacy. You will be required to show excellent customer service skills, to deliver pharmacy services to a high standard and to aid in the implementation of company initiatives to ensure the continued success and viability of the business.
As a relief pharmacist you will experience the diverse elements of our stores while offering a high standard of patient focused care and assist the Supervising/ Supporting Pharmacist in maintaining that level of care and efficiency at all times.
LEARNING & DEVELOPMENT
Being a leader in service provision in our communities we want to ensure that all our Pharmacists are trained well and expand their knowledge to become expert medical healthcare providers.
In expanding our services to the community we offer full training to all our Pharmacists in the following services:
- Parental Administration of medicines training
- 24 Hour BP monitoring
- Diabetes screening
- Cholesterol testing
- Sexually transmitted infections
- Smoking cessation
- Emergency Contraception
We also want to ensure that not only do our Pharmacists expand their knowledge and experience on clinical side but also personally in areas like Leadership and Management skills that are required within the role. These areas are identified through annual appraisal and one to one sessions with your line manager. We work with our pharmacists to set objectives and any additonal training that maybe required through both external and internal means.
2017 Building for the Future Conference
‘Building for the Future” was our annual pharmacist conference for 2017. As an organisation, we have seen many changes in our business, some challenging. Such challenges can be viewed as the opportunity for creative response. Indeed, it is “the ability to respond to upcoming changes that defines future proofing" (Maria Christina Georgiadou). But change also asks us to provide leadership. Our 2017 conference was aimed at our non-supervising group of pharmacists, many of whom are still relatively new to their own pharmacy careers. We hoped that attendees would take away some building blocks that will help frame their career progression within their respective roles. There was an emphasis on ‘the future’ and ‘the team’, and how our pharmacist group can contribute to the direction of the teams they work in, through effective communication and leadership. On the day, we have several contributors; some of whom brought educational pieces regarding current/future pharmacy matters e.g. High Tech medicines and Emergency Hormonal Contraception. We have also placed an emphasis on personal well-being and soft skills development enabling these newer team members to effectively navigate their environment, work well with others, perform well, and achieve their goals while complementing their core/technical skills.
Our key note speaker on the day was Dr. Rhona Mahony the Consultant Obstetrician/Gynaecologist, and the Master of the National Maternity Hospital Holles St. Dublin. Rhona holds a complex role in which she is a clinician and a manager in a busy maternity hospital that sees nine thousand births annually. Rhona explained the nature of the Mastership role; juggling management with clinical care. She spoke about complex working environments and the issues that impact patient care. She discussed teamwork, leadership ,the importance of clear lines of communication and how we must "focus our compass"on what really matters.
2016 Embracing Change Conference
Embracing Change’ was our pharmacist conference for 2016 to which all our Supervising Pharmacist attended .
Our industry is going through –and is only in the early stages of - enormous change. Change can be threatening, but it also provides opportunity to make decisions about the direction of our roles, our patient interactions, and our business. Some changes we can influence and help to shape, others we can’t. On the day, we had a number of contributors who shared insights on changes happening internationally – particularly in UK - and here in Ireland. The aim was that each discussion provided a clearer view of the evolving role of a supervising Pharmacists in tomorrow’s business, and to have key takeaways which were to be applied back in respective stores. The Conference encouraged our Pharmacists not to be bystanders in their own profession but to take a more active role, and to recognise and use their powers of influence to “be the change you want to see”.
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